WATERFILTER.DIRECT PTY LTD

TERMS & CONDITIONS OF SALE, WARRANTY & REFERRAL PROGRAM

Effective Date: 03/03/2026
Company: Waterfilter.Direct Pty Ltd
ACN: 14 677 018 996
Website: https://waterfilter.direct
Governing Law: Western Australia, Australia

1. APPLICATION OF TERMS

These Terms apply to all purchases, trade accounts, referrals, advice, and supply of goods by Waterfilter.Direct Pty Ltd (“WFD”, “we”, “us”).

By placing an order, the Customer agrees to these Terms.

Nothing in these Terms excludes, restricts or modifies rights under the Australian Consumer Law (“ACL”).

2. WATERMARK & PRODUCT COMPLIANCE

Where required by law, products supplied by WFD carry Australian WaterMark certification.

WaterMark certification confirms compliance with plumbing standards only.
It does not guarantee that water treated by the system will be potable or free from all contaminants.

All filtration media and systems are supplied with the following condition:

This filtration media is not suitable for use with water that is microbiologically unsafe or of unknown quality without adequate disinfection and testing. Customers must ensure their water source meets applicable safety standards.

WFD does not warrant that any system will render water potable unless expressly stated in writing following appropriate testing.

3. SYSTEM RECOMMENDATIONS & WRITTEN ADVICE

Where WFD provides written advice or product recommendations:

Advice is based solely on information supplied by the Customer.
WFD does not independently verify site conditions unless separately contracted.
Final suitability remains the Customer’s responsibility.

No representation is made that a system is appropriate for a particular purpose unless confirmed in writing as a formal design certification.

4. WARRANTIES

4.1 Whole Home Systems (POE)

10-Year Structural Warranty

Covers:

Pressure vessels
Stainless steel housings
Structural frames

Excludes:

Cartridges and consumables
O-rings and fittings
Incorrect installation
Excessive pressure
Freezing
Chemical damage
UV degradation (unless rated)
External impact or misuse

4.2 UV Systems

3-Year Warranty on Electrical Components

Covers:

Ballasts
Electrical assemblies
UV chamber integrity

UV lamps are consumables and covered only for manufacturer defect upon arrival.

Warranty void if:

Installed without surge protection
Operated without water flow
Installed without required pre-filtration
Exposed to electrical surge or power instability

4.3 POU Systems

5-Year Warranty

Covers structural housing and manifolds.

Excludes consumables, installation faults, and misuse.

4.4 Consumables & Cartridges

Filter lifespan varies depending on:

Water chemistry
Sediment load
Usage volume
Flow rate
Maintenance

No guaranteed lifespan is provided unless stated in writing.

5. INSTALLATION REQUIREMENTS

Whole home and UV systems must be installed by:

A licensed plumber
A licensed electrician (where required)

Installation must comply with AS/NZS plumbing standards.

Failure to provide proof of licensed installation may void warranty.

WFD is not liable for:

Water damage
Flooding
Property damage
Insurance excess
Electrical damage
Loss of business or income

6. COMMERCIAL & HIGH-DEMAND APPLICATIONS

Products used in:

Commercial kitchens
Caravan parks
Mining operations
Industrial facilities
Multi-residential sites

Must be sized appropriately.

Incorrect sizing voids warranty.

7. FREE FILTERS FOR LIFE PROGRAM

The “Free Filters for Life” program is a conditional promotional offer.

Eligibility requires:

Purchase of a qualifying whole home system.
A successful, verified referral purchase of:
- Vortex-Pro-3, or
- Another product of equal or greater value.

A successful referral requires:

Full cleared payment
No refund or chargeback
No fraudulent or artificial transaction

Fraud includes:

Self-referrals
Fake accounts
Related-party purchases intended solely to trigger benefits
Refund cycling
Artificial transactions

If fraud is detected:

Eligibility is permanently revoked
Participation may be cancelled without notice
WFD reserves the right to recover losses through civil proceedings
Fraud may be referred to appropriate authorities

Eligibility is reassessed annually.

Free filters do not include freight unless expressly stated.

WFD reserves the right to modify or discontinue the program.

8. RETURNS

Change-of-mind returns:

Within 14 days
Unused
In original packaging
Subject to 20% restocking fee
Customer pays return freight

No returns on:

Installed systems
Used cartridges
Custom systems
Special orders

9. PAYMENT TERMS

Payments are processed through Stripe and Worldline.

WFD does not store credit card details.

Chargebacks or payment disputes may result in:

Account suspension
Debt recovery action

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Liability is limited to the purchase price of the Product.
WFD excludes liability for indirect or consequential loss.
WFD excludes liability for:
- Loss of water supply
- Loss of business
- Loss of income
- Property damage beyond product replacement

11. VARIATION OF TERMS

WFD reserves the right to vary these Terms in exceptional circumstances including:

Force majeure events
Supplier changes
Regulatory changes
Legal requirements
Material market conditions

Where practical, Customers will be notified in advance.

Continued purchase constitutes acceptance of updated Terms.

12. INDEMNITY

The Customer indemnifies WFD against claims arising from:

Incorrect installation
Modification
Misuse
Failure to test water
Third-party claims arising from system performance

13. INTELLECTUAL PROPERTY

All:

System designs
TradeHub resources
Manuals
Website content
Marketing materials

Remain property of Waterfilter.Direct Pty Ltd.

Reproduction or unauthorised use is prohibited.

14. FORCE MAJEURE

WFD is not liable for delay due to:

Supply chain disruption
Freight delays
Government action
Natural disasters
Industrial disputes

15. GOVERNING LAW

These Terms are governed by the laws of Western Australia.

Disputes shall be resolved in Western Australian courts.